Shipping Policy:
All orders are processed within 1-2 business days after order confirmation and payment is made, but they may take longer during periods where a high volume of orders are received.
Southland Honda will ship anywhere in mainland New Zealand; we can ship to areas outside mainland NZ, but extra charges may apply – please contact us for more details prior to ordering.
Please note we do not ship to PO Boxes.
Standard Delivery times:
Small and Medium orders:
South Island – expected delivery is 1-2 business days.
North Island – expected delivery is 2-4 business days.
Large Items (Dogg matts, Waltex boxes etc):
South Island – expected delivery is 3-5 business days.
North Island – expected delivery is 4-7 business days.
Extra-large items (motorcycles and power equipment):
Generally, 7-12 business days, but as these are Courier/transporter dependent, please contact our team to get an accurate timeline.
Free in-store pick-up is available once we have confirmed your order. Pickups are available during normal work hours 8-5:30 Mon to Friday and 9-12:30pm Saturdays.
Pricing:
Small orders (A4 and under):
Total cart value NZ wide under $119 is $10 flat rate.
Total cart value NZ wide over $119 is Free delivery.
Rural delivery NZ wide up to $150 is $18 flat rate.
Large Orders (Larger than A4, tyres, dog mats, batteries, generators etc under 25kg):
Local delivery (Invercargill area) $10
South Island Delivery $25
North Island Delivery $40
Extra-large items (motorcycles, lawnmowers, ride-ons):
POA
If your order does not arrive within this timeframe, please contact us at partssupport@southlandhonda.co.nz. For us to help you quickly, please include your order ID number in any correspondence.
Order Status:
When your order is packed and ready, we will forward through an email with all the relevant tracking information so you can check your parcel status. Tracking doesn’t update until it is picked up by the courier so please allow 24 hours for this to update.
If you haven’t received your email within this time, or of your parcel doesn’t arrive in the approximate times above please contact partssupport@southlandhonda.co.nz with your name and order number and we will look into it for you.
Southland Honda accepts no liability for any lost, damaged or stolen goods in transit, or any items that are not signed for or collected by the purchaser. It is purchasers’ responsibility to make sure your delivery details are correct, and someone is there to receive the goods.
In the unlikely event that this does happen it is the responsibility of the purchaser to make the claim with the freight company but please contact us and we will try and assist where possible.
Refunds policy:
If for any reason you are unsatisfied with your product or it is faulty, we do accept returns up to 15 days after purchase if the item is unused and in its original condition with the original packaging. (Please take care when opening your products if you are unsure it is correct).
In the event of a return please contact us by phone or email partssupport@southlandhonda.co.nz as soon as possible with all the relevant information and images to support the claim. These will be addressed on a case by case basis and will try our best to work towards a satisfactory solution.
Any refund of purchased items will be less the shipping costs.
Please note that some items are unreturnable, including dangerous goods items, clearance & sale items, electronics and electrical items that have been opened, gift cards, any items that are opened and have been damaged.
All shipping charges associated with the return of the product will be the responsibility of the purchaser.
We reserve the right to refuse returns that do not meet the above conditions or contain items listed as non-returnable.
Return Address:
Southland Honda
77 Clyde Street
Invercargill, 9810
Please note that this policy is subject to change without notice. If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our Southland Honda customer service team for assistance.